Four things, done properly, instead of everything, vaguely.
We are a small team. That is the point — you get the people who build the thing, not the people who sold it.
Process automation
The loop your team runs every week, closed.
Most of what looks like knowledge work is a rule nobody has written down. We find the rule, encode it, and put a person back in charge of the exceptions instead of the whole queue.
- Invoice and document triage
- Re-keying between two systems
- Weekly and monthly reporting packs
- Order, claim and ticket routing
If the task genuinely needs judgement every time, we will tell you so and leave it alone.
Forecasting
A call made early enough to act on.
A forecast that lands in a dashboard nobody opens is a rounding error. We wire the prediction into the moment the decision actually gets made — the reorder, the roster, the outreach.
- Demand and inventory planning
- Churn and renewal risk
- Staffing and capacity
- Cash and collections timing
We will not promise accuracy we cannot backtest on your own history first.
Support agents
Answers drawn from your documentation, not from the open internet.
Grounded in your help centre, your policies and your product. It resolves the repetitive majority, and when it should not answer, it hands over to a person with the context already attached.
- Tier-one customer support
- Internal IT and HR questions
- Order and account status
- Policy and compliance lookup
Every answer cites its source. If there is no source, it escalates instead of inventing one.
Opportunity audit
Two weeks. A ranked list. No commitment.
Before you spend anything on building, it is worth knowing what is actually worth building. We follow the work, time it, and hand back what to automate, what to leave, and what it is worth.
- Where the hours actually go
- Ranked by hours returned per week
- Effort and risk for each
- What we would not touch, and why
It is a fixed fee, and it is credited against the first build if you go ahead.
Not sure which one you need?
Most people are not, at first. Start with the audit — it is designed to answer exactly that question.