Seventy percent never
reach a person.
That is the easy number.
This one should.
Refund over threshold. Account matches nothing. Angry, and right to be.
Knowing which is
the engineering.
Not the answering. The refusing.
It reaches them with everything
already gathered.
- +History
- +Account
- +What was tried
- +Why it stopped
Anyone can automate the seventy.
The thirty is why you hire people.
A little sorcery.
Code Sorcery
Four things, done properly, instead of everything, vaguely.
Process automation
The weekly report, the invoice triage, the data re-entry between two systems that were never meant to talk. We find the loop, then close it.
Read more→02Forecasting
Demand, churn, stock, staffing. Models that make a call early enough to act on, wired into the tool your team already has open.
Read more→03Support agents
Answers your customers can trust, drawn from your own documentation, with a clean handover to a person the moment it matters.
Read more→04Opportunity audit
Two weeks, no commitment. We map where the hours actually go and hand back a ranked list of what is worth automating and what is not.
Read more→The only number that matters is the one after.
A supply chain that stopped guessing
Replaced a weekly manual reorder spreadsheet with a forecast that runs every night and files its own purchase orders.
Seventy percent of tickets, answered on arrival
An agent grounded in their own help centre that resolves the repetitive majority and escalates the rest with the context already attached.
Six weeks to something running. Not a slide deck.
- 1Week 1–2
We follow the work
We sit with the people doing the task and time it. No workshops, no maturity models — we watch the thing happen and write down where it stalls.
- 2Week 3–6
One process, shipped
We build the smallest version that removes real hours and put it in production. You see it working on your data before you decide anything else.
- 3Ongoing
We hand you the keys
Your team gets the code, the docs and the runbook. We are not trying to become a dependency you cannot leave.
Bring us your worst process.
Forty-five minutes, no deck, no obligation. Come with the task that eats your week and we will tell you plainly whether it is worth automating.